Address

Hyderabad India & US

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Phone Number

9966899693

9966899693

Terms of Service & Use - Healthcare Technology Company Hyderabad & Healthcare Digital Marketing Agency India | Medical Marketing

Last Updated: September 24, 2026

Welcome to Digital Crats.

These Terms of Service & Use (“Terms”) govern your access to and use of the Digital Crats website, digitalcrats.com, and the information, content, resources and services made available through our website and digital channels.

Digital Crats is a Healthcare Technology Company and Healthcare Digital Marketing Agency providing healthcare software development, medical app development, healthcare digital transformation, healthcare IT consulting, healthcare digital marketing, medical marketing, healthcare branding, social media, healthcare web design, medical SEO, medical advertising, AEO, GEO, AIO and medical content writing, CRO, ORM, AI integration and related healthcare business technology upgrade solutions and maintenance services.

By accessing or using our website, you acknowledge that you have read, understood and agree to these Terms. If you do not agree with these Terms, please do not use the website.

Doctor talking with a patient while holding a tablet

1. Who We Are

Digital Crats

309/B, East Block, Archana Arcade, IT Complex,
Beside Secunderabad East Metro Station, Railway Colony,
Chilakalguda, Secunderabad, Telangana 500003.

Email:contact@digitalcrats.com
General enquiries:contact@digitalcrats.com

Privacy: privacy@digitalcrats.com
Phone: 9966899693
Website: www.digitalcrats.com

Digital Crats – Healthcare Technology Company in Hyderabad & Healthcare Digital Marketing Agency in India

About Digital Crats - Healthcare Technology Company for Healthtech and Medtech Companies Digital Transformation

Digital Crats provides technology and digital services to healthcare and healthcare-related organisations.

Our services may include:

  • Healthcare Software Development
  • Medical App Development
  • Hospital Software Development
  • Hospital Applications
  • Clinic Software
  • Doctor Applications
  • Patient Applications
  • Patient Portals
  • Hospital Portals
  • Healthcare CRM
  • Clinic CRM
  • Hospital CRM
  • Telemedicine Software
  • Healthcare AI
  • AI Agent Development
  • Healthcare Automation
  • Medical AI
  • Custom Healthcare Software
  • SaaS Development
  • API and System Integration
  • Medical IT Consulting
  • Healthcare IT Consulting
  • Healthcare Digital Transformation
  • Healthcare SEO
  • Medical SEO
  • Local SEO
  • Healthcare PPC and Google Ads
  • Medical Advertising
  • Healthcare Social Media Marketing
  • Healthcare Content Marketing
  • Medical Content Writing
  • Healthcare Branding
  • Doctor Branding
  • Hospital Branding
  • Healthcare Web Design
  • Medical Web Design
  • Healthcare CRO
  • AEO
  • GEO
  • LLM / AI Search Visibility
  • Programmatic SEO
  • Healthcare Reputation Management
  • Patient Acquisition
  • Healthcare Lead Generation

Specific services provided to a client are subject to the applicable proposal, quotation, statement of work, service agreement or other written agreement.

Healthcare Digital Marketing Agency for AI Search Citation & Visibility for Doctors, Pharma, Hospitals, Clinics Healthtech and Medtech, Life Sciences...

Digital Crats provides technology and digital services to healthcare and healthcare-related organisations.

Our services may include:

  • Healthcare Software Development
  • Medical App Development
  • Hospital Software Development
  • Hospital Applications
  • Clinic Software
  • Doctor Applications
  • Patient Applications
  • Patient Portals
  • Hospital Portals
  • Healthcare CRM
  • Clinic CRM
  • Hospital CRM
  • Telemedicine Software
  • Healthcare AI
  • AI Agent Development
  • Healthcare Automation
  • Medical AI
  • Custom Healthcare Software
  • SaaS Development
  • API and System Integration
  • Medical IT Consulting
  • Healthcare IT Consulting
  • Healthcare Digital Transformation
  • Healthcare SEO
  • Medical SEO
  • Local SEO
  • Healthcare PPC and Google Ads
  • Medical Advertising
  • Healthcare Social Media Marketing
  • Healthcare Content Marketing
  • Medical Content Writing
  • Healthcare Branding
  • Doctor Branding
  • Hospital Branding
  • Healthcare Web Design
  • Medical Web Design
  • Healthcare CRO
  • AEO
  • GEO
  • AIO
  • LLM / AI Search Visibility & AI Citation
  • Programmatic SEO
  • Healthcare Reputation Management
  • Patient Acquisition
  • Healthcare Lead Generation


Specific services provided to a client are subject to the applicable proposal, quotation, statement of work, service agreement or other written agreement.

Acceptance of These Terms

By accessing digitalcrats.com, you agree to comply with these Terms and all applicable laws and regulations.

If you are accessing the website on behalf of a company, hospital, clinic or other organisation, you represent that you have the authority to accept these Terms on behalf of that organisation.

If you do not have such authority, you should not accept these Terms on behalf of the organisation.

Analytics dashboard on a laptop screen

Healthcare Technology Company - Healthcare Digital Transformation Services - Website Use

  • You may use our website for lawful purposes only.

    You agree not to:

    • Use the website for unlawful purposes.
    • Attempt to gain unauthorised access to our systems.
    • Interfere with website functionality or security.
    • Introduce malware, viruses or harmful code.
    • Attempt to disrupt website availability.
    • Scrape or systematically collect website content without permission.
    • Copy substantial website content for commercial use without permission.
    • Misrepresent your identity or affiliation.
    • Use our website to distribute spam or malicious communications.
    • Use our website to infringe another person’s rights.
    • Attempt to bypass security or access restrictions.

    We may restrict or terminate access where we reasonably believe that website use violates these Terms or applicable law.

Website Content

We make reasonable efforts to provide useful and accurate information on our website.

However, website content may include general information about:

  • Healthcare technology
  • Software development
  • Digital transformation
  • Digital marketing
  • SEO
  • Medical marketing
  • Healthcare branding
  • AI and automation
  • Healthcare industry trends
  • Technology trends
  • Research and statistics

Such information is provided for general informational purposes and may not be appropriate for every organisation or situation. We may update, modify or remove website content without prior notice.

Healthcare Information Is Not Medical Advice from Healthcare Digital Transformation Company - Digital Crats

Digital Crats is a Healthcare Technology Company & Healthcare Digital Marketing Agency, not a healthcare provider.

Information published on our website should not be interpreted as:

  • Medical diagnosis
  • Medical treatment
  • Medical advice
  • Clinical guidance
  • A doctor-patient relationship
  • Emergency medical assistance


If you require medical assistance, diagnosis or treatment, consult an appropriately qualified healthcare professional.

Two doctors reviewing patient information on a tablet

Technology Services

Healthcare technology requirements differ between organisations.

Software architecture, technology stacks, integrations, security requirements, development timelines and project costs may depend on factors including:

  • Project scope
  • Number of users
  • Number of locations
  • Existing systems
  • Required integrations
  • Data requirements
  • Security requirements
  • Regulatory requirements
  • Features
  • Customisation
  • Third-party services
  • Hosting requirements
  • Maintenance requirements

Information about software solutions published on our website does not constitute a fixed specification or quotation unless expressly stated in a written proposal or agreement.

Project-Specific Agreements

Website Terms do not replace project-specific agreements.

If you engage Digital Crats for software development, digital marketing, consulting or another service, the applicable written agreement may specify:

  • Scope of work
  • Deliverables
  • Fees
  • Payment terms
  • Timelines
  • Client responsibilities
  • Intellectual property
  • Confidentiality
  • Data processing
  • Security requirements
  • Support and maintenance
  • Change requests
  • Termination
  • Other project-specific conditions

Where a valid written agreement contains terms specifically governing a service, those terms will apply to that service to the extent permitted by applicable law.

Digital Marketing Services

Digital Crats provides digital marketing services including SEO, PPC, content marketing, social media marketing, branding, CRO and healthcare advertising.

Marketing performance depends on many factors outside our control.

These may include:

  • Market competition
  • Search demand
  • Advertising budget
  • Website quality
  • Content
  • Client brand reputation
  • Pricing
  • Target audience
  • Location
  • Customer behaviour
  • Search engine algorithm changes
  • Advertising platform policies
  • Competition
  • Client responsiveness
  • Regulatory restrictions

Therefore, unless specifically guaranteed in a written agreement, Digital Crats does not guarantee specific:

  • Search rankings
  • Website traffic
  • Leads
  • Calls
  • Appointments
  • Patients
  • Sales
  • Revenue
  • Advertising conversions
  • Social media growth
  • ROI

Search Engines and AI Platforms

Digital Crats may provide SEO, AEO, GEO, AIO and LLM / AI search visibility services.

Search engines and AI platforms operate independently and may change their:

  • Algorithms
  • Ranking systems
  • Policies
  • Search results
  • AI models
  • Training methods
  • Citation systems
  • Content policies

Digital Crats does not control Google, Bing, ChatGPT, Gemini, Claude, Perplexity or other third-party platforms.

Accordingly, we do not guarantee that content will achieve a particular search ranking, AI citation, AI Overview placement or position in an AI-generated response unless expressly agreed otherwise in writing.

AI and Automation

Digital Crats may use artificial intelligence and automation technologies in appropriate projects and workflows.

AI-generated or AI-assisted outputs may require human review and verification.

Users should not rely solely on AI-generated information for medical, legal, financial, regulatory, safety or other high-impact decisions.

Where AI is incorporated into a client solution, the applicable project agreement may define:

  • AI functionality
  • Data handling
  • Human review
  • Model dependencies
  • Third-party services
  • Security requirements
  • Limitations
  • Client responsibilities

Client Responsibilities

Clients are responsible for providing accurate and lawful information required to deliver services.

Depending on the project, clients may be responsible for:

  • Providing accurate business information
  • Providing appropriate content and materials
  • Obtaining necessary permissions
  • Providing authorised access to systems
  • Reviewing deliverables
  • Providing timely feedback
  • Approving content and campaigns
  • Ensuring required regulatory approvals
  • Maintaining appropriate licences
  • Ensuring lawful collection and use of customer or patient data

Delays caused by missing information, approvals, access or client dependencies may affect project timelines.

Patient and Healthcare Data

Healthcare organisations may handle sensitive patient and healthcare information.

Clients are responsible for ensuring that their collection, use, storage and disclosure of patient information complies with applicable laws, regulations and contractual obligations.

Unless specifically agreed through an appropriate project or data-processing arrangement, users should not submit confidential patient information through general website contact forms or ordinary website communication channels.

Specific healthcare data requirements may be addressed through project-specific agreements and security arrangements.

Intellectual Property

Unless otherwise stated, Digital Crats or its licensors may own intellectual property rights in website materials, including:

  • Text
  • Graphics
  • Logos
  • Images
  • Videos
  • Designs
  • Layouts
  • Original content
  • Branding elements
  • Software-related materials
  • Other website resources

You may not reproduce, modify, distribute, publish or commercially exploit protected Digital Crats content without appropriate permission.

Client ownership and licensing of project deliverables will be governed by the applicable project agreement.

Third-party trademarks, names and logos remain the property of their respective owners.

Padlock on a keyboard representing data security

Digital Crats - Healthcare Technology Company & Healthcare Digital Marketing Agency - Hyderabad, India | Client Materials

Where clients provide Digital Crats with:

  • Logos
  • Images
  • Videos
  • Text
  • Brand assets
  • Software
  • Data
  • Documents
  • Other materials

The client represents that it has the necessary rights or permissions to provide and use those materials for the agreed project.

The client remains responsible for third-party rights associated with materials it supplies.

Confidential Information | Digital Crats - Healthcare Technology Company & Healthcare Digital Marketing Agency India

Confidential information exchanged during a business relationship may be subject to a separate confidentiality agreement, NDA or project contract.

Nothing in these website Terms should be interpreted as creating a broader confidentiality obligation than required by applicable law or an applicable written agreement.

Third-Party Services | Digital Crats - Healthcare Technology + Healthcare Digital Marketing

Digital Crats projects may depend on third-party services, including:

  • Cloud hosting
  • Payment providers
  • Analytics platforms
  • Advertising platforms
  • CRM platforms
  • APIs
  • AI platforms
  • Email services
  • SMS services
  • Social media platforms
  • Search engines
  • Software libraries
  • Other technology providers

Third-party services are governed by their respective terms and policies.

Digital Crats is not responsible for third-party changes, outages, pricing changes, security incidents, policy changes or discontinuation of third-party services beyond our reasonable control.

Payments and Fees

Fees for Digital Crats services are generally communicated through quotations, proposals, invoices, statements of work or service agreements.

Payment terms may vary depending on the service and project.

Unless otherwise specified in a written agreement:

  • Fees are payable according to the agreed payment schedule.
  • Taxes and applicable government charges may apply.
  • Additional work outside the agreed scope may require additional charges.
  • Third-party costs may be charged separately where applicable.


Specific payment terms will be governed by the applicable commercial agreement.

Changes to Project Scope

Requests that materially change the agreed project scope may require:

  • Additional fees
  • Revised timelines
  • Additional resources
  • A change request
  • A revised statement of work

Digital Crats may evaluate and confirm such changes before implementation.

Service Availability

Digital Crats will make reasonable efforts to provide agreed services.

However, service availability may be affected by circumstances including:

  • Internet outages
  • Hosting failures
  • Third-party platform outages
  • Cybersecurity incidents
  • Software failures
  • Infrastructure failures
  • Force majeure events
  • Regulatory changes
  • Events outside reasonable control

No Guarantee of Continuous Results

Digital marketing, software and technology environments continuously change.

Past results, case studies, testimonials, rankings, traffic, leads, revenue or other performance examples do not guarantee future results.

Individual outcomes depend on the specific circumstances of each client and project.

Links to Third-Party Websites

Our website may contain links to third-party websites and resources.

These links are provided for convenience or reference.

Digital Crats does not control third-party websites and does not necessarily endorse their content, products or services.

Your use of third-party websites is subject to their respective terms and privacy policies.

Website Security

Digital Crats takes reasonable measures to maintain website security.

However, no website or internet transmission can be guaranteed to be completely secure.

You acknowledge that electronic communications and internet-based systems may involve inherent security risks.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Digital Crats website and general website content are provided on an “as available” and “as is” basis.

We do not guarantee that the website or its content will always be:

  • Available
  • Error-free
  • Complete
  • Accurate
  • Current
  • Uninterrupted
  • Free from harmful components

This section does not exclude warranties or rights that cannot legally be excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Digital Crats shall not be liable for indirect, incidental, special or consequential losses arising solely from your use of general website content or inability to access the website.

For paid services, liability and remedies may be governed by the applicable service agreement or statement of work.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses or expenses arising from your unlawful use of the website, violation of these Terms or infringement of third-party rights resulting from materials or information you provide.

Specific indemnification obligations for client projects may be governed by the applicable written agreement.

Digital Crats may restrict or suspend website access where reasonably necessary, including where a user:

  • Violates these Terms
  • Attempts to compromise website security
  • Uses the website unlawfully
  • Abuses website functionality
  • Attempts unauthorised access
  • Engages in fraudulent or harmful activity

Project termination provisions for paid services will be governed by the applicable service agreement.

Suspension or Termination

Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be handled in accordance with the applicable Privacy Policy.

Privacy Policy: Digital Crats Privacy Policy

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Cookies and Similar Technologies | Digital Crats - Healthcare Technology + Healthcare Digital Marketing

Digital Crats may use cookies and similar technologies for purposes such as:

  • Website functionality
  • Analytics
  • Security
  • Performance measurement
  • User experience
  • Marketing
  • Advertising

The use of cookies may be subject to our Privacy Policy and applicable consent requirements.

Changes to These Terms

Digital Crats may update these Terms from time to time.

Changes may be made to reflect:

  • New services
  • Website changes
  • Technology changes
  • Legal or regulatory requirements
  • Changes in business practices
  • Security requirements

The latest version will be published on this page with an updated Last Updated date.

Your continued use of the website after an updated version is published constitutes continued use subject to the revised Terms, to the extent permitted by applicable law.

Doctor using a laptop to review patient information

Governing Law and Jurisdiction

These Terms shall be interpreted in accordance with applicable laws of India.

Subject to any mandatory legal requirements and the terms of a specific client agreement, disputes relating to these website Terms shall be subject to the applicable courts and jurisdiction in Hyderabad, Telangana, India.

Digital Crats→ Medical Marketing → Healthcare Marketing→ Healthcare Software Development → Medical App Development → Healthcare Digital Transformation

Digital Crats — Healthcare Technology Company & Healthcare Digital Marketing Agency

Digital Crats for AI Search, LLM Visibility, AI Citation & Healthcare Discovery, AEO → GEO → AIO →AI Search Visibility & AI Citations

Digital Crats → Healthcare Technology → Healthcare Software Development → Healthcare Digital Transformation → Medical App Development → Medical IT Consulting → AI Automation → AI Upgrade → App Upgrade → IT Upgrade → Medical Software Development

Digital Crats → Healthcare Digital Marketing → Healthcare SEO → Local SEO → Programmatic SEO 

Digital Crats → Healthcare Marketing → Medical Marketing → Healthcare Branding → Medical Advertising → AI Automation

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Customer support team working on laptops

Contact Us for Medical Marketing → Healthcare Marketing→ Healthcare Software Development → Medical App Development → Healthcare Digital Transformation

Digital Crats – Healthcare Technology Company Contact Number & Healthcare Digital Marketing Agency Contact

309/B, East Block, Archana Arcade, IT Complex,
Beside Secunderabad East Metro Station, Railway Colony,
Chilakalguda, Hyderabad, Telangana 500003.

Email:contact@digitalcrats.com
General enquiries:contact@digitalcrats.com

Phone: 9966899693
Website: www.digitalcrats.com

Last Updated: September 24, 2026