Address

Hyderabad India & US

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Phone Number

9966899693

9966899693

Terms and Conditions - Healthcare Technology Company Hyderabad & Healthcare Digital Marketing Agency India | Medical Marketing

Last Updated: September 24, 2026

Welcome to Digital Crats.

These Terms and Conditions (“Terms”) govern your access to and use of the Digital Crats website, digitalcrats.com, and the services, content, resources and digital solutions provided by Digital Crats.

Digital Crats is a Healthcare Technology Company and Healthcare Digital Marketing Agency based in Hyderabad, India, providing healthcare software development, medical app development, healthcare digital transformation, healthcare IT consulting, healthcare digital marketing, medical marketing, healthcare branding, medical advertising, SEO, AI and related services.

By accessing our website or engaging with our services, you acknowledge that you have read and understood these Terms and agree to comply with them.

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1. Who We Are

Digital Crats

309/B, East Block, Archana Arcade, IT Complex,
Beside Secunderabad East Metro Station, Railway Colony,
Chilakalguda, Secunderabad, Telangana 500003.

Email:contact@digitalcrats.com
General enquiries:contact@digitalcrats.com

Privacy: privacy@digitalcrats.com
Phone: 9966899693
Website: www.digitalcrats.com

Digital Crats – Healthcare Technology Company in Hyderabad & Healthcare Digital Marketing Agency in India

Definitions

For these Terms:

“Digital Crats,” “we,” “us” or “our” means Digital Crats.

“Website” means digitalcrats.com and other official Digital Crats digital properties to which these Terms apply.

“Client,” “you” or “your” means an individual, company, hospital, clinic, healthcare organisation or other entity accessing our website or engaging our services.

“Services” means the technology, consulting, marketing, development, design, advertising and other professional services provided by Digital Crats.

“Deliverables” means agreed project outputs provided under a proposal, quotation, statement of work or service agreement.

Healthcare Transformation Services - for Doctors, Hospitals, Clinics Healthtech and Medtech, Life Sciences...

Digital Crats provides technology and digital services including, but not limited to:

Healthcare Technology

  • Healthcare Software Development
  • Medical App Development
  • Hospital Software Development
  • Hospital Applications
  • Clinic Software
  • Doctor Software and Doctor Apps
  • Patient Apps
  • Patient Portals
  • Hospital Portals
  • Healthcare CRM
  • Clinic CRM
  • Hospital CRM
  • Telemedicine Software
  • Healthcare AI
  • Medical AI
  • AI Agent Development
  • Healthcare Automation
  • Custom Healthcare Software
  • SaaS Development
  • API and System Integration
  • Healthtech and MedTech Software
  • Medical IT Consulting
  • Healthcare IT Consulting
  • Healthcare Digital Transformation
  • Healthcare IT Upgrade

Healthcare Digital Marketing

  • Healthcare SEO
  • Medical SEO
  • Local SEO
  • Google Business Profile Management
  • Healthcare PPC and Google Ads
  • Medical Advertising
  • Healthcare Social Media Marketing
  • Healthcare Content Marketing
  • Medical Content Writing
  • Healthcare Branding
  • Doctor Branding
  • Hospital Branding
  • Healthcare CRO
  • Healthcare Web Design
  • Medical Web Design
  • Programmatic SEO
  • AEO
  • GEO
  • LLM / AI Search Visibility
  • Healthcare Reputation Management
  • Patient Acquisition
  • Healthcare Lead Generation

The exact services, scope, deliverables and commercial terms for a client project will be defined in the applicable proposal, quotation, statement of work or service agreement.

Acceptance of These Terms

By using our website or engaging Digital Crats for services, you agree to these Terms.

If you are entering into an agreement on behalf of a company or organisation, you confirm that you have the authority to bind that organisation to the applicable agreement.

If you do not agree with these Terms, please do not use our website or engage our services.

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Healthcare Technology Company - Healthcare Digital Transformation Services - Website Use

  • You may use the Digital Crats website only for lawful purposes.

    You must not:

    • Attempt unauthorised access to our website, servers or systems.
    • Introduce viruses, malware or harmful code.
    • Interfere with website operation.
    • Attempt to bypass security measures.
    • Scrape or copy substantial website content without permission.
    • Misuse contact forms or website functionality.
    • Submit fraudulent or misleading information.
    • Impersonate another person or organisation.
    • Use our website for unlawful, abusive or harmful activities.
    • Infringe intellectual property or other rights.


    Digital Crats may restrict access where we reasonably believe that website use violates these Terms or applicable law.

Website Information

Information published on digitalcrats.com may include information about healthcare technology, software, digital marketing, SEO, healthcare trends, AI, digital transformation, research and other subjects.

We make reasonable efforts to keep information useful and accurate. However, information may become outdated or may not apply to every business, healthcare organisation or situation.

Website content should not automatically be interpreted as a project quotation, technical specification, professional advice or contractual commitment.

Healthcare Disclaimer from Healthcare Digital Transformation Company - Digital Crats

Digital Crats is a technology and digital services company and not a healthcare provider.

Our website, software-development information, marketing content and other materials do not constitute medical diagnosis, treatment or medical advice.

Digital Crats does not establish a doctor-patient relationship through its website or general technology services.

Healthcare decisions should be made with appropriately qualified healthcare professionals.

Two doctors reviewing patient information on a tablet

Client Engagement

A client relationship may begin through:

  • Website enquiry
  • Email
  • Phone
  • Consultation
  • Proposal
  • Quotation
  • Statement of Work
  • Service Agreement
  • Other written communication

A general enquiry does not automatically create a service contract.

A binding project relationship begins when the applicable commercial terms have been accepted according to the agreed process.

Project Scope

Each project may have a defined scope covering:

  • Requirements
  • Features
  • Design
  • Development
  • Integrations
  • Content
  • Marketing activities
  • Deliverables
  • Timelines
  • Support
  • Maintenance
  • Fees

Work outside the agreed scope may require a separate quotation, change request or additional agreement.

Client Responsibilities

The client agrees to provide information, materials, access and approvals reasonably required to deliver the agreed services.

This may include:

  • Business information
  • Branding assets
  • Website access
  • Hosting access
  • Domain access
  • Advertising account access
  • Analytics access
  • CRM access
  • Content
  • Images
  • Product information
  • Technical documentation
  • Third-party credentials where appropriate

The client is responsible for ensuring that information and materials supplied to Digital Crats are accurate and lawful.

Requirements and Approvals

Clients may be required to review and approve:

  • Designs
  • Content
  • Website pages
  • Software features
  • Campaigns
  • Advertisements
  • Marketing materials
  • Technical specifications
  • Final deliverables


Delays in receiving required information or approvals may affect project timelines.

Development and Technology Projects

Software development projects may involve:

  • Discovery
  • Requirement analysis
  • UI/UX design
  • Architecture
  • Development
  • Testing
  • Deployment
  • Integration
  • Training
  • Maintenance

Actual development timelines and costs depend on the agreed project scope and technical requirements.

Third-party technology, APIs, hosting platforms, payment systems, AI platforms and other external dependencies may affect development and availability.

Software Changes and Change Requests

After project requirements are approved, changes to functionality, design, integrations or workflows may affect:

  • Cost
  • Timeline
  • Development resources
  • Testing
  • Deployment

Material changes may therefore require a formal change request or revised quotation.

Software Testing and Acceptance

Digital Crats may provide testing and review opportunities appropriate to the project.

The client is responsible for reviewing deliverables within the agreed review period and communicating material issues or required changes.

Specific acceptance criteria, testing procedures and acceptance periods may be defined in the applicable project agreement.

Maintenance and Support

Software development does not automatically include unlimited maintenance or support.

Support, maintenance, hosting, security updates, feature development and technical assistance will depend on the applicable service agreement.

Unless expressly included, additional development or new functionality may be charged separately.

Padlock on a keyboard representing data security

Digital Crats - Healthcare Digital Marketing Agency - Hyderabad, India | Digital Marketing Terms

Digital marketing results depend on many factors outside Digital Crats’ direct control.

These may include:

  • Competition
  • Search demand
  • Website quality
  • Content
  • Market conditions
  • Advertising budget
  • Customer behaviour
  • Brand reputation
  • Search engine algorithms
  • Advertising platform policies
  • Regulatory restrictions

Digital Crats does not guarantee specific search rankings, traffic, leads, patients, appointments, sales, revenue or ROI unless specifically stated in a written agreement.

Search Engines and AI Platforms | Digital Crats - Healthcare Technology Company & Healthcare Digital Marketing Agency India

Digital Crats may provide SEO, AEO, GEO, AIO and LLM / AI search visibility services.

Search engines and AI platforms may change their algorithms, policies, ranking systems, models and outputs without notice.

Digital Crats does not control:

  • Google
  • Bing
  • ChatGPT
  • Gemini
  • Claude
  • Perplexity
  • Social media platforms
  • Other third-party search or AI systems

Accordingly, specific search rankings, AI citations, AI Overview placements or AI-generated visibility cannot be guaranteed unless expressly agreed in writing.

Advertising Services | Digital Crats - Healthcare Technology + Healthcare Digital Marketing

Where Digital Crats manages advertising campaigns, advertising budgets may be paid directly to the relevant advertising platform or handled according to the agreed commercial arrangement.

Advertising results depend on:

  • Budget
  • Audience
  • Competition
  • Market conditions
  • Creative quality
  • Landing pages
  • Platform policies
  • Campaign settings
  • User behaviour

Digital Crats does not guarantee a specific number of enquiries, patients, customers, sales or revenue unless expressly agreed in writing.

Healthcare Data and Patient Information

Healthcare clients may process sensitive patient or healthcare information.

Clients remain responsible for ensuring that their collection, processing, storage and disclosure of healthcare information complies with applicable legal, regulatory and contractual requirements.

Do not submit confidential patient information through ordinary website forms or general email unless an appropriate secure process has been specifically established.

Where a project involves healthcare data, additional contractual, technical or data-processing requirements may apply.

Privacy

Digital Crats handles personal information in accordance with its Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored and handled.

Privacy Policy: Digital Crats Privacy Policy

Intellectual Property

Unless otherwise agreed in writing, Digital Crats retains rights in its pre-existing:

  • Frameworks
  • Templates
  • Methodologies
  • Processes
  • Software components
  • Libraries
  • Tools
  • Know-how
  • General-purpose code
  • Internal systems

Client ownership or licensing of project-specific deliverables will be determined by the applicable written agreement.

Digital Crats’ pre-existing intellectual property does not automatically transfer to the client merely because it is used in delivering a project.

Client-Owned Materials

Clients retain ownership of materials they provide to Digital Crats, subject to the rights necessary for Digital Crats to perform the agreed services.

Clients must have the appropriate rights and permissions to use any:

  • Images
  • Videos
  • Text
  • Logos
  • Software
  • Data
  • Documents
  • Third-party content

they provide.

Confidentiality

Confidential information shared between Digital Crats and a client may be protected under a separate NDA, confidentiality agreement or service agreement.

Project-specific confidentiality requirements will be governed by the applicable written agreement.

Third-Party Services

Digital Crats may use or integrate third-party services such as:

  • Cloud platforms
  • Hosting services
  • APIs
  • CRM systems
  • Analytics platforms
  • Payment providers
  • AI platforms
  • Advertising platforms
  • Email services
  • SMS providers
  • Social media platforms
  • Software libraries

Third-party services are subject to their own terms, pricing, policies and availability.

Digital Crats cannot guarantee the continued availability or functionality of third-party services outside its reasonable control.

Fees and Payments

Fees will generally be communicated through:

  • Proposal
  • Quotation
  • Invoice
  • Statement of Work
  • Service Agreement

Payment schedules may vary depending on the project.

Unless otherwise agreed:

  • Payments must be made according to the agreed schedule.
  • Applicable taxes may apply.
  • Additional work may incur additional charges.
  • Third-party costs may be charged separately.
  • Delayed payments may affect project delivery or service continuation where permitted by the applicable agreement.

Taxes

Applicable taxes, duties, government charges or other statutory amounts may be added to service fees where required by applicable law.

The applicable invoice or agreement will specify the relevant charges.

Cancellation and Termination

Either party may terminate a service arrangement according to the termination provisions contained in the applicable service agreement.

Where no specific termination provision exists, the parties may communicate regarding appropriate notice, outstanding payments, deliverables and transition requirements.

Termination does not automatically cancel payment obligations already incurred.

Digital Crats may suspend or restrict services where reasonably necessary due to:

  • Non-payment
  • Security concerns
  • Unlawful activity
  • Material breach of an agreement
  • Lack of required client cooperation
  • Third-party service failures
  • Technical or operational risks

Where reasonably practical, Digital Crats will communicate the reason for suspension.

Suspension of Services

Website and Service Availability

Digital Crats will make reasonable efforts to maintain website and service availability.

However, interruptions may occur because of:

  • Hosting issues
  • Internet failures
  • Maintenance
  • Software failures
  • Cybersecurity incidents
  • Third-party outages
  • Infrastructure failures
  • Events outside reasonable control

 

Doctor using a laptop to review patient information

Force Majeure | Digital Crats - Healthcare Technology + Healthcare Digital Marketing

Digital Crats will not be responsible for delays or inability to perform caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • War
  • Civil unrest
  • Internet infrastructure failures
  • Major cyber incidents
  • Power failures
  • Third-party platform failures
  • Epidemics or pandemics
  • Regulatory changes
  • Other events beyond reasonable control

Third-Party Links

Our website may contain links to external websites and services.

Digital Crats does not control third-party websites and is not responsible for their:

  • Content
  • Privacy practices
  • Security
  • Availability
  • Products
  • Services
  • Terms

Users should review the policies of third-party websites before using them.

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Testimonials and Case Studies

Digital Crats may publish client testimonials, case studies and project examples where appropriately authorised or otherwise lawfully available.

Results vary between clients and projects.

Past performance should not be interpreted as a guarantee of future performance.

AI-Generated Content

Digital Crats may use AI-assisted tools for research, content, software development, analysis, automation and other activities.

AI outputs can contain inaccuracies or omissions.

Where appropriate, AI-generated material should be reviewed by qualified professionals before being used for medical, legal, financial, regulatory or other high-impact purposes.

Doctor using a laptop to review patient information

Disclaimer of Warranties

To the maximum extent permitted by applicable law, Digital Crats provides its general website content on an “as available” and “as is” basis.

We do not guarantee that the website or general information will always be:

  • Accurate
  • Complete
  • Current
  • Available
  • Error-free
  • Uninterrupted
  • Free from harmful components

Specific contractual warranties, if any, will be governed by the applicable service agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, Digital Crats will not be liable for indirect, incidental, special or consequential losses arising solely from the use of general website content or inability to access the website.

For paid services, liability will be governed by the applicable service agreement.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Doctor using a laptop to review patient information

Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims or losses arising from your:

  • Unlawful use of our website
  • Violation of these Terms
  • Misuse of our services
  • Infringement of third-party rights
  • Unauthorised use of materials

Specific indemnification obligations may be established under an applicable client agreement.

Governing Law

These Terms shall be governed by the applicable laws of India.

Subject to mandatory legal requirements and any different terms contained in a specific client agreement, disputes relating to these Terms shall be subject to the applicable courts in Hyderabad, Telangana, India.

Doctor using a laptop to review patient information

Changes to These Terms

Digital Crats may modify these Terms from time to time.

Changes may be made because of:

  • New services
  • Technology changes
  • Website changes
  • Legal or regulatory developments
  • Changes to business practices
  • Security requirements

The latest version will be published on this page with the applicable Last Updated date.

Entire Agreement

These website Terms govern general use of the Digital Crats website.

For paid projects, the applicable:

  • Proposal
  • Quotation
  • Statement of Work
  • Service Agreement
  • NDA
  • Data Processing Agreement
  • Other written contractual document

may contain additional or specific terms governing that engagement.

Where there is a conflict, the applicable project agreement will govern the relevant project matter to the extent specified in that agreement.

Doctor using a laptop to review patient information

Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Waiver

Failure by Digital Crats to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Digital Crats→ Medical Marketing → Healthcare Marketing→ Healthcare Software Development → Medical App Development → Healthcare Digital Transformation

Digital Crats — Healthcare Technology Company & Healthcare Digital Marketing Agency

Digital Crats for AI Search, LLM Visibility, AI Citation & Healthcare Discovery, AEO → GEO → AIO →AI Search Visibility & AI Citations

Digital Crats → Healthcare Technology → Healthcare Software Development → Healthcare Digital Transformation → Medical App Development → Medical IT Consulting → AI Automation → AI Upgrade → App Upgrade → IT Upgrade → Medical Software Development

Digital Crats → Healthcare Digital Marketing → Healthcare SEO → Local SEO → Programmatic SEO 

Digital Crats → Healthcare Marketing → Medical Marketing → Healthcare Branding → Medical Advertising → AI Automation

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Customer support team working on laptops

Contact Us for Medical Marketing → Healthcare Marketing→ Healthcare Software Development → Medical App Development → Healthcare Digital Transformation

Digital Crats – Healthcare Technology Company Contact Number & Healthcare Digital Marketing Agency Contact

309/B, East Block, Archana Arcade, IT Complex,
Beside Secunderabad East Metro Station, Railway Colony,
Chilakalguda, Hyderabad, Telangana 500003.

Email:contact@digitalcrats.com
General enquiries:contact@digitalcrats.com

Phone: 9966899693
Website: www.digitalcrats.com

Last Updated: September 24, 2026